Returns & Exchanges

At From You Flowers, we strive to ensure every floral arrangement and home gift exceeds your expectations. If you are not completely satisfied with your purchase, please contact our customer service team within 48 hours of delivery for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Reach out to our 24/7 care team via phone or email within 48 hours of receiving your delivery to initiate a claim.

• 2.
  Provide Order Details

  Share your order number and, if applicable, photos of the floral arrangement or home decor item to help us assess the quality issue.

• 3.
  Resolution Selection

  Choose between a complimentary redelivery of a fresh replacement or a full refund to your original payment method.

• 4.
  Confirmation

  Receive a confirmation email regarding your refund status or the new tracking details for your replacement bouquet.